Ordering & Payment

Which payment methods do you accept?

We accept all major payment methods for your convenience, including Visa, Mastercard, American Express, Apple Pay, and Google Pay. Every transaction is processed securely at checkout.

Can I modify or cancel my order after placing it?

We begin processing orders immediately upon receipt. If you need to make adjustments, we encourage you to contact us right away. Our customer care team will do everything possible to assist you.

Why was my payment declined?

Payment issues may arise from outdated card details, insufficient funds, or security protocols. We recommend trying an alternative payment method or contacting your financial institution for support.

Is my payment information secure?

Absolutely. All transactions are protected by advanced encryption and secure payment processing systems. We never retain your payment card details.

Can I checkout without creating an account?

Yes, guest checkout is available for your convenience. However, creating a Bella Rue account enables expedited checkout and easy access to your order history.

Shipping

Do you offer free shipping?

Yes – we provide complimentary shipping on all orders, regardless of purchase amount.

Which countries do you ship to?

We currently ship to the United Kingdom, with plans to expand our shipping destinations. Check back for updates.

How long does shipping take?

4–9 business days after processing

A tracking number will be sent to your email once your order ships.

Returns & Exchanges

What is your return policy?

We stand behind every piece. If you're not entirely satisfied, you may return your order within 14 days of delivery for a full refund.

How do I initiate a return?

Simply reach out to our customer care team with your order number and the item(s) you wish to return. We'll guide you through the process seamlessly.

Can I exchange an item for a different size or color?

Absolutely. Subject to availability, we're happy to arrange exchanges. Contact us to confirm stock and arrange your swap.